ibs15 Privacy Policy — How We Handle Your Personal Data

1Introduction

When you register on ibs15, make a deposit, place a bet, play a casino game, or contact customer support, you share information with us. This policy tells you exactly what that information is, how it is handled, and what control you have over it.

ibs15 is committed to handling personal data with care. We collect only what is needed for the platform to function properly, for payments to be processed securely, and for us to comply with our obligations to detect fraud and protect our users. We do not collect data for the sake of it, and we do not sell your information to advertisers or marketing companies.

By registering an account on ibs15 or continuing to use the platform, you acknowledge that you have read this Privacy Policy and understand how your data is used. If you do not agree with any part of this policy, please do not use the platform.

2Data We Collect

ibs15 collects personal data in the following categories:

3Why We Collect Your Data

All data collected by ibs15 has a specific and legitimate purpose. We do not collect data speculatively or for purposes we cannot justify. The main reasons we process your personal data are:

• Account management: To create your account, verify your identity, maintain your balance, and allow you to log in securely.
• Payment processing: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and cards.
• Fraud detection and security: To detect unusual activity, protect your account from unauthorised access, and prevent fraudulent transactions.
• Age verification: To confirm that all users are 18 or older before they are permitted to access gaming content.
• Customer support: To respond to queries, resolve account issues, and assist with deposit or withdrawal problems.
• Platform improvement: To understand how the platform is used so we can fix issues, improve the interface, and optimise game loading and streaming performance.
• Responsible gaming: To identify patterns that may indicate problematic gaming behaviour and, where appropriate, apply account protection measures.

4Payment Data and Financial Transactions

When you deposit or withdraw funds on ibs15, payment information passes through the transaction process. It is important to understand how this works:

• All transactions are processed over SSL-encrypted connections. Data in transit between your device and our payment infrastructure is encrypted and cannot be intercepted in readable form.
• ibs15 does not store your full card details on its own servers. Card payments are processed through PCI-compliant payment gateways.
• For mobile wallet deposits via JazzCash and Easypaisa, the payment is completed within your own wallet app. ibs15 receives only a transaction confirmation reference — not your wallet PIN or full credentials.
• Transaction records (amounts, timestamps, payment method type, and status) are retained as part of your account history. These records are necessary for dispute resolution and fraud prevention.

5Cookies and Session Tracking

ibs15 uses cookies — small text files stored on your browser — to make the platform work properly. The cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function. These keep you logged in during your session, remember your preferences, and ensure the payment flow works correctly. These cannot be disabled without breaking the platform.
• Functional cookies: Store your language settings and display preferences to improve your experience on subsequent visits.
• Analytics cookies: Used internally to understand which features are most used, where errors occur, and how to improve platform performance. This data is aggregated and not linked to individual users by name.

ibs15 does not use third-party advertising cookies or cross-site tracking technologies. Your browsing activity on other websites is not monitored or used by ibs15.

You can clear cookies from your browser at any time through your browser settings. Note that clearing essential cookies will log you out of your ibs15 session.

6Data Sharing and Third Parties

ibs15 does not sell your personal data. We share data only where it is necessary to operate the platform and process payments. The categories of third parties who may receive data are:

• Payment processors: JazzCash, Easypaisa, Raast, card payment gateways, and banking partners receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification services: Where CNIC verification is required, your document may be processed through a verification provider.
• Fraud prevention services: Transaction data may be shared with fraud detection systems to identify and prevent fraudulent account activity.
• Cloud and hosting infrastructure: ibs15 uses server infrastructure providers to host the platform. Data stored on servers is subject to the same confidentiality and security obligations.

All third-party service providers used by ibs15 are required to handle personal data only for the specific purpose for which it was shared and to maintain appropriate security measures.

7Data Security

ibs15 takes the security of personal data seriously. The technical and organisational measures we have in place include:

• SSL/TLS encryption for all data transmitted between your device and ibs15 servers.
• Restricted access to personal data — only staff members who genuinely need access to it for their role can view it.
• Secure password storage using cryptographic hashing — your password is never stored in plain text.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.

While we take every reasonable precaution, no internet-connected system is 100% immune to security incidents. In the event of a data breach that poses a risk to your rights, ibs15 will notify affected users as quickly as reasonably practicable.

8Data Retention

ibs15 retains your personal data for as long as your account is active and for a reasonable period after account closure. Retention periods vary by data type:

• Account and identity data: Retained for the duration of your account plus a period following closure for fraud prevention and dispute resolution purposes.
• Transaction records: Retained for a minimum of five years as required for financial record-keeping and fraud detection.
• Support communications: Retained for a reasonable period after the matter is resolved in case a related issue arises.
• Device and usage logs: Retained for a shorter period — typically 90 days — unless a specific fraud or security investigation requires longer retention.

After the applicable retention period, personal data is securely deleted or anonymised.

9Your Rights Over Your Data

You have rights in relation to the personal data ibs15 holds about you. These include:

• Access: You can request a copy of the personal data ibs15 holds about you.
• Correction: If any personal data we hold is inaccurate or incomplete, you can ask us to correct it. You can also update basic account details through your account settings.
• Deletion: You can request the deletion of your personal data. Note that some data cannot be deleted where it is required for fraud prevention, financial records, or other legitimate obligations — we will explain what can and cannot be deleted when you make a request.
• Restriction: You can ask us to restrict how we use your data in certain circumstances, for example if you believe data is inaccurate and are awaiting correction.

To exercise any of these rights, contact the ibs15 support team at [email protected]. We will respond within a reasonable timeframe after verifying your identity.

10Minors and Age Protection

ibs15 does not knowingly collect personal data from anyone under the age of 18. Registration is restricted to adults only. Where ibs15 becomes aware that an account has been registered by someone under 18, the account will be immediately closed and any data associated with it deleted.

If you are an adult and believe a minor in your household has accessed the platform through your device or account, contact support immediately. Adults are responsible for ensuring that minors cannot access the ibs15 platform through shared devices.

11Mobile App Permissions

The ibs15 Android app requests only the permissions necessary for the app to function correctly. At the time of installation, the app may request:

• Internet access: Required to connect to the platform, load game content, and process transactions.
• Storage (optional): Used to cache game assets locally for faster loading on subsequent sessions. This data is not shared with any third party.
• Notifications (optional): Used to send you alerts about account activity, deposit confirmations, or platform updates. Notifications can be disabled through your device settings at any time.

The ibs15 app does not access your contacts, microphone, camera, or location. Permission requests outside those listed above would not come from a legitimate ibs15 app — if you see unexpected permissions during installation, you may have downloaded an unofficial version.

12Updates to This Privacy Policy

ibs15 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable practices, or to improve clarity. When the policy is updated, the "Last Updated" date at the top of this page will change.

For significant changes, ibs15 will make reasonable efforts to notify registered users through in-platform notifications. Continuing to use ibs15 after a policy update has been published means you accept the revised version. If you disagree with an updated policy, you should stop using the platform and request account closure through customer support.

13Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal data has been handled, please contact the ibs15 support team:

Please include your registered mobile number and a description of your query so the support team can locate your account and respond appropriately.