ibs15 FAQ — Your Questions, Answered

Yes, completely free. There is no sign-up fee, no account maintenance charge, and no obligation to deposit immediately. You create your account, and your first financial commitment is your first deposit — which you make when you choose to.

No. Each person is allowed one account only. Creating multiple accounts using different phone numbers, names, or payment details is a violation of ibs15's Terms and Conditions and will result in all duplicate accounts being suspended and balances forfeited. If you've lost access to an existing account, contact support to recover it rather than creating a new one.

Use the password recovery option on the Login page, which will send a reset link or verification code to your registered mobile number. If you're unable to complete the recovery process on your own, contact support at [email protected] with your registered number and the team will verify your identity and help restore access.

You must be 18 years or older to register and play on ibs15. This is a firm requirement. Accounts found to belong to players under 18 will be closed and any balance will be forfeited. If you are an adult and concerned that a younger family member may access your account, log out after every session and keep your login credentials private.

Changes to your registered mobile number or other core account details require verification through the support team. Contact [email protected] with your current registered number and the details you want to update. This process is in place to prevent unauthorised changes to your account.

ibs15 supports deposits via JazzCash, Easypaisa, Raast (fast transfer), bank transfer (IBFT), debit cards, and credit cards issued by Pakistani banks. All transactions are processed in PKR. Visit the Deposit page for step-by-step instructions for each method.

JazzCash and Easypaisa deposits typically reflect in your ibs15 balance within a few minutes. Bank transfers via IBFT may take slightly longer depending on your bank's processing time. If your deposit hasn't appeared after 20–30 minutes, contact support with your transaction reference number and the team will track it.

Minimum deposit amounts may vary by payment method. For the current minimums and any deposit limits applicable to your account, visit the Deposit page or contact support at [email protected]. Deposits are made in PKR across all methods.

Take a screenshot of the JazzCash, Easypaisa, or bank transaction confirmation showing the transaction ID, amount, and timestamp. Contact ibs15 support at [email protected] with this information. The support team can trace the payment on their end and credit your balance manually once the transaction is confirmed. Do not re-deposit the same amount before the issue is resolved.

Log in to your ibs15 account and go to the withdrawal section. Select your preferred method (JazzCash, Easypaisa, Raast, or bank transfer), enter the amount you want to withdraw, and submit the request. For detailed processing times and step-by-step instructions, see the Withdrawal page.

Withdrawal processing times vary by method. JazzCash and Easypaisa withdrawals are generally processed faster than bank transfers. Visit the Withdrawal page for current processing timeframes. If your withdrawal is taking longer than the stated time, contact support with your request reference number.

Identity verification — typically a CNIC — may be required for larger withdrawals or in cases where account security checks are triggered. This is standard practice on gaming platforms and is there to protect your funds from unauthorised withdrawal requests. Once verification is complete, your withdrawal will be processed normally.

Withdrawals are generally processed back to the registered payment method on your account — the mobile number or bank account you used to deposit — as a security measure. If you need to withdraw to a different number or account, contact support at [email protected] before submitting the withdrawal request.

Cricket is the most popular betting category on ibs15, covering Pakistan Super League (PSL) fixtures, T20 internationals, ODI series, and Test matches. Football and Esports markets are also available. Live in-play betting lets you place bets as matches are in progress, with odds updating in real time.

The Live Casino section features real-dealer games including baccarat, roulette, blackjack, and more. The games are streamed live and available around the clock. You need a logged-in account with a PKR balance to join a table.

Fish shooting games are arcade-style games where you shoot fish on screen to win credits. Different fish have different point values, and the faster and larger the fish, the higher the reward. The Fish Games section has the full selection. They work on any Android phone with a standard mobile data connection.

Yes. ibs15 offers live in-play betting on PSL matches, including over-by-over odds, wicket markets, and match result markets that update in real time as the game progresses. The ibs15 app is the recommended way to follow live odds during a PSL game for the smoothest experience.

The ibs15 Android app is not available on the Google Play Store — it's a direct APK download from the platform. Go to the Download page and follow the instructions. You'll need to enable installation from unknown sources in your phone's settings before installing the APK. The process is straightforward and takes under two minutes.

The dedicated ibs15 app is currently for Android only. If you're on an iPhone, you can access ibs15 through the mobile browser (Safari or Chrome) — the platform is mobile-optimised and works well on iOS devices through the browser. Visit the App page for current information.

Start with the basics: check your internet connection, clear your browser cache, and try reloading the page. If you're on the app, close it completely and reopen it. If the issue persists, try accessing the platform from a different browser or device. If none of that resolves it, contact support at [email protected] with a description of the issue and your device type.

Yes. ibs15 is fully accessible from any modern browser on a laptop or desktop — Chrome, Firefox, Edge, or Safari. The full platform including sports betting, live casino, fish games, deposits, and withdrawals is available through the browser version. No software installation is required for desktop access.